"The case is closed."
An officer with the San Francisco Airport police taxi division proudly informed me last week that he had cited a driver, suspended him without pay for a day, sent him to taxi school, and made his company refund my money.
"He took advantage of you," the officer explained.
"I bet he won't do that again," I replied.
"If he does," said the officer, "he'll be terminated."
So, what did the poor driver do to me to deserve such vindictiveness? If you guessed "failed to inform you that a trip to Los Altos would cost meter-and-a-half, which didn't really matter because Koland's company was covering your travel expenses anyway, and you probably only cared about it because your dad made you feel like a pushover afterward and your mom told the driver that you were an attorney and wouldn't let him get away with this," you were right.